Terms & Conditions

1. Introduction

Welcome to cy999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the cy999 website, mobile platform, and all associated services. By creating an account or placing a wager with cy999, you confirm that you have read, understood, and unconditionally agreed to every provision set out in this document. These terms form a legally binding agreement between you (the user) and cy999, so please review them in full before proceeding.

cy999 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. The revised terms will take effect immediately upon publication on this page. Continued use of the platform after any such update constitutes your acceptance of the revised agreement. We encourage all registered players to review this page regularly to stay informed of any changes.

2. Eligibility and Registration

To open an account with cy999, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis while your account remains active:

• You must be at least 21 years of age. cy999 strictly enforces the 21+ age restriction and may request identity documents at any time to verify your age.
• You must be a natural person (not a corporate entity) and provide accurate, truthful, and up-to-date personal information during and after registration.
• You must not already hold an active or suspended account on the cy999 platform. Each player is permitted to hold only one account. Duplicate accounts will be closed and associated balances forfeited.
• You must not be acting on behalf of another person or in any professional betting capacity that would breach the spirit of fair personal use for which this platform is designed.

cy999 reserves the right to decline any registration application or suspend any existing account if it is determined, in our sole discretion, that the eligibility requirements are not met or have ceased to be met. Account verification — including Know Your Customer (KYC) checks — may be required before any withdrawal is processed.

3. Account Responsibilities

Once your cy999 account is active, you assume full responsibility for all activity that occurs under your credentials. This includes but is not limited to the following obligations:

• Keep your username, password, and any two-factor authentication codes strictly confidential. Do not share them with any third party under any circumstances.
• Notify cy999 support immediately if you suspect unauthorized access to or use of your account. We will investigate the matter; however, cy999 accepts no liability for losses incurred before the report is received.
• Ensure that all personal, banking, and contact details registered on your account are accurate and current. Providing false information may result in immediate account suspension and forfeiture of any pending withdrawals.
• You are responsible for ensuring that your use of cy999 complies with any applicable laws in your jurisdiction. It is your duty to understand local regulations before participating in online gambling activities.

4. Deposits and Withdrawals

cy999 facilitates financial transactions exclusively in Bangladeshi Taka (BDT). We support the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following conditions apply to all financial transactions on the platform:

• All deposits must be made from a payment account held in your own name. Third-party deposits are strictly prohibited and may result in account closure.
• Withdrawal requests are processed subject to completed KYC verification and satisfaction of any applicable wagering requirement. Typical processing times vary by method but cy999 endeavours to fulfil all approved withdrawal requests promptly.
• cy999 reserves the right to request supporting documentation (e.g., national ID, utility bill, bank statement) to verify the source of funds before processing any withdrawal above a threshold amount.
• Any transaction suspected to be linked to money laundering, fraud, or other financial crime will be frozen pending investigation and may be reported to the relevant authorities.

Please note that cy999 does not charge a fee for standard deposits or withdrawals; however, your payment provider may apply their own service charges. Always check the applicable fees with your payment provider before initiating a transaction.

5. Bonuses and Promotions

cy999 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spin offers, and cashback rewards. All promotional offers are subject to the following standard conditions unless a specific promotion states otherwise:

• Bonuses are awarded on the condition that the stated rollover or wagering requirement is fulfilled within the specified time window. Failure to meet the rollover within the time limit will result in automatic cancellation of the bonus and any associated winnings.
• cy999 welcome bonuses and first-deposit bonuses are available exclusively to new accounts making their first qualifying deposit. Existing accounts, previously closed accounts, and accounts identified as duplicates are not eligible.
• Bonus funds are not transferable between accounts and may not be exchanged for cash directly. Withdrawable cash can only be generated by meeting the rollover requirement in full through eligible real-money gameplay.
• cy999 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time. In the event of any dispute about a bonus, the decision of cy999 management shall be final and binding.

6. Betting and Gaming Rules

All bets and wagers placed on cy999 — including cricket betting (BPL, IPL, T20 World Cup, and international fixtures), live casino games, slots, crash games, and fishing titles — are subject to the following rules:

• Once a bet has been confirmed and accepted by the system, it cannot be cancelled or altered. Please review your stake and selection carefully before submitting any wager.
• In the event of a technical error, system fault, or human error that results in an incorrect price or payout, cy999 reserves the right to void the affected bets and return stakes to the player's account.
• For cricket and other sports markets, bets will be settled in accordance with the official result declared by the relevant governing body (ICC, BCB, etc.). Where an event is abandoned or postponed, standard void rules apply.
• Maximum bet limits and minimum bet thresholds apply per market and per game type. These limits are displayed within the relevant game or betting interface and are subject to change without notice.

7. Prohibited Activities

The following activities are strictly prohibited on the cy999 platform and will result in immediate suspension, permanent account termination, forfeiture of all balances, and where applicable, referral to law enforcement authorities:

• Using automated bots, scripts, artificial intelligence tools, or any non-human mechanism to place bets, trigger bonus conditions, or exploit game RNG patterns.
• Opening multiple accounts (whether in your own name, under a different identity, or via a proxy) in order to abuse welcome bonuses, referral programs, or other promotional structures.
• Engaging in or facilitating any form of collusion, match-fixing, chip-dumping, or cooperative play that distorts the natural outcome of any game or sports event listed on the platform.
• Attempting to launder money or use cy999 as a conduit for any transaction related to the proceeds of criminal activity, as defined under applicable anti-money-laundering regulations.

cy999 employs advanced transaction monitoring and fraud-detection systems operating around the clock. Any activity that triggers our security protocols will be reviewed immediately, and affected accounts may be locked pending investigation with no access to funds until the matter is resolved.

8. Intellectual Property

All content published on the cy999 platform — including but not limited to text, graphics, logos, images, audio clips, video content, game interfaces, software code, and the overall site design — is the exclusive intellectual property of cy999 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Reproducing, distributing, modifying, publicly displaying, reverse-engineering, or creating derivative works from any cy999 content without explicit written permission is strictly prohibited.

9. Privacy and Data Protection

cy999 is committed to protecting your personal data. Information collected during registration and throughout your use of the platform is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions by reference. By using cy999, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. We implement industry-standard SSL encryption and access-control measures to keep your data secure. We do not sell personal data to third parties. For full details on how we handle your information, please review our Privacy Policy page.

10. Limitation of Liability

To the fullest extent permitted by applicable law, cy999, its directors, employees, partners, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services — including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service — even if cy999 has been advised of the possibility of such damages.

cy999 makes no warranty, express or implied, that the platform will be available without interruption, error-free, or free from viruses or other harmful components. While we strive to maintain consistent uptime and a secure environment, planned or unplanned maintenance windows may cause temporary service unavailability. cy999 will not be held responsible for losses suffered during any such period of unavailability.

11. Amendments to Terms

cy999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be flagged on the homepage or communicated via account notification. The updated terms shall take effect on the date of publication. It is your responsibility to check this page regularly. Continued use of cy999 after any amendment constitutes your acceptance of the updated terms. If you do not accept the amended terms, you must cease using the platform and may request account closure by contacting support.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. Any dispute arising out of or in connection with these terms shall first be referred to the cy999 customer support team for informal resolution. If a dispute cannot be resolved informally within 30 days, both parties agree to pursue resolution through binding arbitration. cy999 aims to provide every Bangladesh player with a fair, transparent, and responsive dispute-resolution process. The official language of all dispute proceedings is English.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to the cy999 support team. Our support staff are available 24/7 to assist Bangladesh players in English. You can contact us at: [email protected]. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).