cy999 Privacy Policy

Introduction

cy999 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We take the privacy of every registered member seriously. This Privacy Policy applies to all services offered through the cy999 website and any associated mobile experiences, covering all interactions including account registration, deposits via bKash, Nagad, or Rocket, wagering on cricket and other sports, playing live casino titles, and all communications with our support team.

This policy is intended to be read in conjunction with our Terms and Conditions. Continued use of cy999's services after any update to this policy constitutes your acceptance of the revised terms. We are committed to upholding fair data practices and maintaining a safe environment for all players aged 21 and above.

Information We Collect

When you register and use cy999, we collect various categories of personal information necessary to provide a secure, compliant, and enjoyable gaming experience. The types of information we may gather include:

• Identity information: full name, date of birth, national ID or passport number (for age and identity verification purposes)
• Contact details: email address, mobile phone number, and residential address in Bangladesh
• Financial information: payment method details related to bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions (we do not store full card numbers)
• Technical data: IP address, device type, operating system, browser type, session duration, and gameplay logs
• Behavioural data: betting history, game preferences, bonus usage, and interaction patterns on cy999

We collect this information directly from you during registration, through your use of the platform, and in some cases from third-party payment processors and identity verification partners operating in Bangladesh. We only collect data that is proportionate to the stated purpose and do not gather unnecessary information.

How We Use Your Information

The personal data we collect from cy999 members is used strictly for legitimate operational and legal purposes. Specifically, we use your information to:

• Verify your identity and age (players must be 21 years or older) as required for responsible gaming compliance
• Process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment gateways
• Personalise your gaming experience, including recommending cricket betting markets, live casino tables, and slot titles relevant to your preferences
• Detect, investigate, and prevent fraudulent activity, money laundering, and any other activity that violates our Terms and Conditions
• Send you account-related communications such as transaction confirmations, bonus notifications, and security alerts via email or SMS

Sharing and Disclosure of Information

cy999 does not sell, rent, or trade your personal data to any third party for marketing purposes. We do not share your information with any external advertiser or data broker. Your data may only be disclosed to carefully selected service providers who assist us in operating the platform — such as payment processors, KYC verification providers, and cloud infrastructure partners — and only to the extent necessary for those services. All such providers are contractually bound to maintain strict confidentiality and comply with applicable data protection standards.

In exceptional circumstances, cy999 may be legally required to disclose user information to competent authorities where mandated by applicable law. In such cases, we will disclose only the minimum information required by law and, where legally permissible, will notify the affected user of the disclosure request.

Data Security Measures

We employ a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions, and sensitive account data is stored using industry-recognised encryption protocols. Our servers are hosted in secure data centres with controlled physical access, and we conduct regular security audits to identify and address potential vulnerabilities.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. We encourage all cy999 members to use strong, unique passwords and to enable any additional account security features available to them.

Cookies and Tracking Technologies

cy999 uses cookies and similar tracking technologies to improve the functionality of our platform and enhance your experience. Cookies are small data files stored on your device that allow us to remember your preferences, maintain your session, and analyse how our site is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Essential cookies are required for the platform to function correctly; others are used for analytics and performance optimisation.

You can control the use of non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of the cy999 platform. We do not use cookies to store sensitive financial information such as your bKash or Nagad account numbers.

Frequently Asked Questions

Your Data Rights

As a cy999 member, you have the following rights in relation to your personal data, subject to applicable law:

• The right to access: you may request a copy of the personal data we hold about you at any time
• The right to rectification: you may request correction of any inaccurate or incomplete information held in your account
• The right to erasure: subject to legal and regulatory retention requirements, you may request deletion of your personal data
• The right to restrict processing: in certain circumstances you may request that we limit how we use your data while a dispute or correction request is pending

To exercise any of these rights, please contact us at [email protected] with your registered account email address and a clear description of your request. We will acknowledge your request within 48 hours and provide a full response within a reasonable timeframe.

Data Retention

cy999 retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal, regulatory, anti-money-laundering, and fraud prevention obligations. Account information is typically retained for a minimum period after account closure in accordance with standard industry practice in Bangladesh and applicable international standards. Transaction records related to bKash, Nagad, Rocket, and card payments are retained for the period required to resolve potential disputes and satisfy audit requirements. When personal data is no longer required for any of these purposes, it is securely and permanently deleted or rendered irreversibly anonymous.

Changes to This Privacy Policy

cy999 reserves the right to update or revise this Privacy Policy at any time in response to changes in law, our business operations, or industry best practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered members by email or via an on-site notification.

We encourage you to review this page periodically to remain informed about how cy999 is protecting your information. Your continued use of our platform following any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any revision, you should stop using cy999 services and contact us to close your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cy999 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We take every privacy query seriously and aim to respond promptly and thoroughly.

You can reach us at [email protected]. Our team is available to assist members across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal — and we aim to respond to all privacy-related enquiries within 2 business days.